This Online Privacy Policy applies to personal information that Triton Processing, Inc. (“Triton,” “we,” “our,” “us”) may obtain when you visit www.tritonprocessing.com and the other sites we operate (www.choosetriton.com and apply.tritonprocessing.com) (the “Sites”). This Privacy Policy describes how we may collect, use, or disclose information about you; your choices regarding our use of your information; how long we keep it; how we safeguard it; and how you may contact us regarding our privacy practices.
Collection of personal information.
Information you provide: We may obtain information that you provide directly to us when you interact with the Sites — for example, when you send a message through the contact form, upload a statement for a fee audit, request an equipment quote, or apply for a merchant account. This information may include personal information such as your name, email address, phone number, business name, and the contents of any message, statement, or application you send us.
Information collected automatically: When you visit the Sites, our servers and security provider automatically log technical information such as IP address, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, and pages viewed. We use this information to operate, secure, and improve the Sites.
Information collected from other parties. We may also obtain your personal information from our service providers, vendors, and other parties, and may combine it with information we already have about you. When you submit information to another party, you are subject to that party’s terms of use and privacy policies, for which we are not responsible.
Use of personal information.
We may use personal information we collect through the Sites to:
- Respond to your inquiries and provide the services you request, including the free statement audit and equipment quotes;
- Operate, secure, and improve the Sites and our services;
- Board, underwrite, and service a merchant account you apply for;
- Comply with applicable laws, regulations, or legal process, as well as industry standards and our company policies;
- Prevent, investigate, identify, stop, or take any other action with regard to suspected or actual fraudulent or illegal activity, or any activity that violates our policies; or
- For any other purpose, with your consent.
Disclosure of personal information.
We may disclose your personal information to:
- Service providers and vendors that help us operate the Sites and serve you — for example, hosting and security, form processing, customer-relationship management, and email delivery;
- Our processing partners and their sponsor banks, when you apply for or hold a merchant account; or
- Parties involved in a business transaction, such as if we sell or transfer all or a portion of our business or assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions).
If you apply for a merchant account, the information in your application — including, where you have authorized it, consumer-report information obtained during underwriting — is shared with our processing partners and their sponsor banks in order to board, underwrite, and service your account. Their handling of that information is also governed by their own privacy notices and by applicable financial-privacy laws.
Additionally, Triton may disclose personal information when required by subpoena, search warrant, or other legal processes, or in response to activities that may be unlawful or a violation of Triton’s rules for use of the Sites, or to protect and defend the rights or property of Triton.
Cookies and tracking technologies.
The Sites do not set cookies for advertising or analytics, and we do not use third-party advertising, analytics, or session-replay services. We do not sell personal information, and we do not share it for cross-context behavioral advertising. If we adopt any such tools in the future, we will update this Privacy Policy and its effective date before they take effect.
Our infrastructure provider, Cloudflare, serves the Sites and protects our forms with Cloudflare Turnstile, which distinguishes people from automated traffic. In doing so, Cloudflare may process technical information (such as IP address, browser characteristics, and device signals) and may set strictly necessary cookies for security purposes. Cloudflare’s privacy policy is available at www.cloudflare.com/privacypolicy/.
Your browser may allow you to review, delete, or block cookies. Because the Sites work without tracking cookies, blocking cookies should not prevent you from using them, though security checks may occasionally ask your browser to retry.
Some browsers can transmit “Do Not Track” or similar signals. Because the Sites do not track visitors across other websites, there is no cross-site tracking for such signals to disable, and the Sites do not respond to them.
Site features and communications.
Forms. The forms on the Sites (contact, statement upload, quote requests, and sign-up) are voluntary. What you submit is delivered to us and retained so we can respond and keep a record of the conversation. Contact-form messages get a reply, not a mailing list — we do not add you to marketing lists without asking you first.
Statement uploads. Statements you upload for the fee audit are encrypted in transit (TLS) and stored with AES-256 encryption at rest with our hosting provider. They are used only to prepare your comparison, are not used for marketing, and are handled only by us and the service providers that store and process them on our behalf.
Phone calls. If you call us, the call may be recorded and transcribed so that we have an accurate record of what was discussed and can follow up on it. If you prefer not to be recorded, say so at the start of the call or contact us by email instead.
Chat. We may offer an interactive chat feature on the Sites, provided by a vendor on our behalf. Chat may be answered by an automated virtual assistant rather than a live agent, and the contents of a chat may be captured and retained as a transcript. Please do not share card numbers or other sensitive financial details in chat.
Data retention.
We retain merchant application information for twenty-five (25) months, unless you ask us to delete it sooner, except where a longer period is required — for example, records of executed agreements, records our processing partners or their sponsor banks require us to keep, or records relevant to a dispute or chargeback.
We retain other personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, considering the nature of the information, why it was collected, and our legal obligations. Statements uploaded for a fee audit are retained so that we can prepare and stand behind your comparison, and are deleted on request.
To request deletion, email privacy@tritonprocessing.com. We will honor verified requests except where retention is required by law or by our agreements with processing partners.
Security
We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Information you submit through the Sites is encrypted in transit using TLS, and uploaded files are stored with AES-256 encryption at rest. Nevertheless, transmission via the Internet and online digital storage are not completely secure and we cannot guarantee the security of your information collected through the Sites.
Children’s privacy.
The Sites are business services directed to merchants and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at privacy@tritonprocessing.com and we will delete it.
Linked websites.
The Sites may include links to websites that are owned and/or operated by external parties. This Privacy Policy does not apply to those websites, which may have their own privacy policies or notices that you should review to understand how they may collect, use, or disclose your personal information. Triton is not responsible for the content or privacy practices of any such linked websites.
State-specific privacy rights.
Certain U.S. states have enacted privacy laws applicable to the residents of those states. Depending on your state of residence and relationship with us, you may have the right to:
- Confirm that we process your personal information;
- Know which categories of personal information we have collected about you;
- Access your personal information;
- Request a copy of your personal information in a portable format;
- Request that we correct or delete your personal information;
- Opt out of the sale and/or sharing of your personal information for targeted or cross-context behavioral advertising (as described above, we do not sell or share personal information for these purposes);
- Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects; and/or
- Limit the use and disclosure of your sensitive personal information.
We will not discriminate against individuals who choose to exercise their state privacy law rights.
To exercise any of these rights, or for further information regarding our privacy practices, email us at privacy@tritonprocessing.com. We will verify requests using information we already hold about you, and you may use an authorized agent to submit a request on your behalf.
Information for users outside the United States.
The Sites are operated from the United States and are directed to businesses in the United States. If you are visiting the Sites from outside the United States, please be aware that information we obtain about you will be processed in the United States. By using the Sites, you acknowledge your personal information may be transferred to and processed in jurisdictions outside your own, as described in this Privacy Policy. Please be aware that the data protection laws and regulations that apply to your personal information transferred to the United States may be different from the laws in your country of residence.
Dispute resolution.
If a dispute arises between you and Triton, you and Triton agree, as permitted by applicable law, to resolve any claim or controversy at law or equity arising out of, relating to, or connected in any way with the Sites through binding arbitration or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
Certain portions of this section are deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act. You and Triton agree that we intend that this section satisfies the “writing” requirement of the Federal Arbitration Act. This section can only be amended by mutual agreement.
Binding arbitration. If any controversy, allegation, or claim relates in any way to your use of the Sites (collectively, “Dispute”), then you agree the Dispute shall be submitted to confidential arbitration in York County, South Carolina, except that we may seek injunctive or other appropriate relief in any state or federal court. You hereby consent to, and waive, all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts serving York County, South Carolina. Arbitration under these Terms shall be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association; any dispute shall otherwise be governed by the internal laws of the State of South Carolina without regard to its choice of law principles, except that the provisions of this agreement concerning arbitration shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. The arbitrability of disputes shall be determined by the arbitrator. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Limited time to file claims. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to, or connected with the use of the Sites must be filed within one year after such claim or cause of action arose or be forever banned.
Class action waiver. DISPUTES WILL BE ARBITRATED, LITIGATED, OR OTHERWISE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND WILL NOT BE JOINED OR CONSOLIDATED WITH ANY OTHER ARBITRATIONS, LAWSUITS, OR OTHER PROCEEDINGS THAT INVOLVE ANY CLAIM OR CONTROVERSY OF ANY OTHER PARTY. YOU AND TRITON AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, COUNTER-PLAINTIFF, OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Revisions.
This Privacy Policy is subject to change at our discretion. We will indicate changes, including material changes, to the Privacy Policy by updating the “Effective date” at the top of this page. Your continued use of the Sites after any update to this Privacy Policy will constitute your acceptance of the changes.
Contact information.
Please direct comments or questions regarding this Privacy Policy to privacy@tritonprocessing.com, or write to Triton Processing, Inc., PO Box 36874, Rock Hill, SC 29732. You can also call (803) 721-2345.